Description
Give the feral cats in your neighborhood the gift of warmth and security with our Wooden Cat House.
Insulated Design Construction: This cat house with 6 sides all-around insulated construction to ensure superior warmth. Crafted with 3-layer insulated materials (solid wood plywood And liner). Your cats will stay warm in winter and cool in summer, making it a haven they’ll appreciate year-round.
Soft Liner for Winter Comfort: To enhance warmth and comfort, the cat house comes with a soft liner. This sponge material creates a cozy environment, making it an inviting space for cats to curl up and relax, especially during chilly winter nights.
Waterproof Asphalt Roof: This cat house boasts a sturdy, waterproof asphalt roof, ensuring that your feline friends stay dry during rainy days. The roof is expertly crafted to repel water, keeping the interior snug and cozy.
PVC Door Strip: The cat house is equipped with a PVC door strip that acts as a barrier against drafts and cold winds. This feature ensures that the interior remains draft-free, allowing the cats to enjoy uninterrupted peace and warmth.
Sturdy Plastic Feet: The cat house is elevated with sturdy plastic feet, keeping it above the ground. This design prevents moisture from seeping in and enhances the overall stability of the shelter, making it a durable and long-lasting option.
Shipping Policy
Last Updated: November 6, 2024
At Alberto Cantu LLC, we understand that shipping plays a critical role in ensuring your satisfaction with your purchase. Our goal is to provide you with clear, concise, and transparent information about how we process and deliver your orders. Below is our Shipping Policy, designed to give you a seamless shopping experience.
1. Shipping Locations
We currently provide shipping services across all 50 states within the United States. Unfortunately, we do not offer international shipping at this time.
- Domestic Shipping Only: We are unable to deliver to U.S. territories, APO/FPO addresses, or P.O. boxes.
2. Shipping Fees
Free Shipping:
We offer free standard shipping for all orders within the contiguous U.S. This applies to all items, including Cat Houses and other pet-related products.
Additional Charges:
Orders shipping to Alaska or Hawaii may incur additional shipping fees, which will be calculated at checkout. The exact amount will be provided before you complete your purchase.
3. Shipping Methods & Estimated Delivery
Shipping Partners:
We work with trusted carriers such as FedEx and UPS to ensure that your products are delivered safely and efficiently.
Order Processing Time:
Orders typically take 1-2 business days to be processed and prepared for shipment. During this time, we will ensure that your order is carefully packaged and ready for delivery.
Shipping Transit Time:
Once your order is shipped, it will generally take 3-5 business days for delivery, depending on your location.
Estimated Delivery Window:
From the date of purchase, expect delivery within 4 to 7 business days. Please note, weekends and federal holidays are not counted as business days.
4. Order Tracking
Once your order has been shipped, we will send you an email with the following tracking details:
- Tracking Number
- Tracking Link
- Estimated Delivery Date
You can also check the status of your order directly on our website by entering your order number and email address on our Order Tracking page.
5. Delivery Information
Standard Delivery:
For most items, a signature is not required upon delivery. However, this may vary for larger or higher-value products.
Larger Products:
For larger items, such as oversized Cat Houses, the delivery carrier may contact you to schedule a delivery window. In some cases, a signature may be required to confirm receipt of your order.
Failed Delivery Attempts:
If you miss the delivery, the carrier will typically make up to 3 delivery attempts before the item is held for pickup at a local facility. You will be notified of the failed attempts and can arrange for re-delivery or pick up your package from the carrier’s facility.
6. Shipping Issues
Lost Packages:
In the unlikely event that your package does not arrive or the tracking information has not been updated for 5 business days, please contact our Customer Support team at support@albertocantu.us. If your package is confirmed lost, we will send you a replacement at no additional charge.
Damaged Packages:
If your package arrives damaged, we ask that you take the following steps:
- Refuse delivery if possible or note any visible damage to the package.
- Contact us within 48 hours of receiving the package to report the damage. We will arrange for a return and replacement of the damaged items.
Incorrect or Missing Items:
If there are any discrepancies with your order, such as missing or incorrect items, please contact us within 7 days of receiving the order. We will correct the issue and send the correct items at no extra cost.
7. Modifications & Cancellations
Modifying an Order:
If you wish to make changes to an order that has not yet been shipped, please contact us immediately at support@albertocantu.us. We will make every effort to accommodate your request, though changes cannot be made once the order has shipped.
Order Cancellation:
Orders that have not been shipped can be canceled for a full refund. Once an order has shipped, we are unable to cancel it, but you may refer to our Return and Refunds Policy for assistance.
8. Delays & Exceptional Circumstances
While we strive to meet our estimated delivery times, external factors like weather conditions or logistical issues may cause delays. In the event of a delay, we will notify you promptly and update you on the revised delivery window.
9. Environmental Commitment
We are committed to sustainability. We use eco-friendly packaging materials when possible and work with carriers to minimize the environmental impact of our shipping processes.
10. Customer Support
For any inquiries regarding your order or shipment, our Customer Support team is available to assist you:
- Email: support@albertocantu.us
- Phone: +1 979-382-9090
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
- Address: 519 South St, Glendale, CA 91202, USA
11. Policy Updates
This Shipping Policy is subject to periodic updates in compliance with any operational changes or guidelines. We recommend reviewing this page regularly for any modifications. Any changes will be reflected in the Last Updated section at the top of this page.
For more details, feel free to check our other policies:
Return and Refund Policy
Last Updated: November 6, 2024
At Alberto Cantu LLC, we are committed to ensuring your satisfaction with the Cat Houses and other products we offer. Our Return and Refund Policy aims to provide a smooth and hassle-free return process, giving you confidence in your purchases.
1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase on AlbertoCantu.us, you agree to the terms outlined in this policy.
2. Return Eligibility
2.1 30-Day Return Window
You may return most items purchased from Alberto Cantu LLC within 30 days of delivery for a full refund. The 30-day period begins on the day your item is delivered, as confirmed by our shipping carrier.
2.2 Condition of Returns
To be eligible for a return, the item must meet the following conditions:
- In the same condition as received.
- Unused and in its original packaging.
- Free from damage or excessive wear.
- Accompanied by all accessories, parts, and documentation.
2.3 Non-Returnable Items
Certain items cannot be returned for health and safety reasons, including:
- Custom or made-to-order items.
For a complete list of non-returnable items, please refer to our Contact Us page.
3. Return Process
3.1 Initiating a Return
To initiate a return, please contact our customer support at support@albertocantu.us or call +1 979-382-9090 within the 30-day return window.
3.2 Packaging Your Return
Use the original packaging whenever possible. If unavailable, use a sturdy box with adequate protection for your item. Include all original accessories and documentation with the item.
3.3 Shipping Your Return
We will provide you with a prepaid return shipping label. Simply attach the return label securely to the package and drop it off at any authorized shipping carrier location.
3.4 Return Shipping Costs
Alberto Cantu LLC covers the return shipping costs for eligible items. If the return is due to an error on our part (e.g., wrong item sent), return shipping will be fully covered.
4. Refund
4.1 Refund Process
Once we receive and inspect your returned item, we will process your refund and notify you via email. Refunds are issued to the original payment method used at checkout.
4.2 Refund Timeframe
Refunds are typically processed within 3-5 business days after receiving your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
4.3 Full Refunds
We offer full refunds on eligible returns within the 30-day return window, including the full purchase price and any applicable taxes.
4.4 Partial Refunds
Partial refunds may be issued if:
- The item shows signs of wear or damage.
- Accessories or parts are missing.
5. Exchanges
If you wish to exchange an item for a different size or product, follow the return process outlined above and place a new order for the replacement item through our online store for faster processing.
6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, please contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no additional cost.
6.2 Defective Items
If an item is defective, contact us within the 30-day return window. We will provide a prepaid return label and send a replacement or process a full refund.
7. Late or Missing Refund
If you haven’t received your refund within the specified timeframe, please:
- Check your bank or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If you’ve done all of the above and still haven’t received your refund, please reach out to us via our Contact Us page.
8. Gifts
If the item was marked as a gift during purchase, you will receive a gift credit for the value of the returned item. The gift giver will not be notified of the return.
9. Exceptions and Special Circumstances
9.1 Bulk Orders
For orders of 5 or more of the same item, please contact our Customer Service team for specific return instructions.
9.2 Customized Items
Customized or personalized items are not eligible for return unless defective. Please reach out to us for further assistance.
9.3 Promotional Items
Items purchased as part of a promotion or bundle may be subject to different return conditions. Refer to the promotion’s terms or our Contact Us page for more details.
10. Customer Rights
This Return and Refund Policy does not affect your statutory rights as a consumer.
11. Restocking Fees
Alberto Cantu LLC does not charge any restocking fees for items returned within the 30-day return window.
When you return a product purchased from our store, you will receive a full refund without incurring any additional fees for restocking.
Return Conditions
To qualify for a refund without a restocking fee, returned items must meet the following criteria:
- The item must be in the same condition as received.
- It must be unused and in its original packaging.
- It should be free from damage or excessive wear.
- All accessories, parts, and documentation must be included.
12. Customer Service Contact
For questions about returns or refunds, please contact our customer service team:
- Email: support@albertocantu.us
- Phone: +1 979-382-9090
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
- Address: 519 South St, Glendale, CA 91202, USA
For additional contact options, visit our Contact Us page.
13. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be posted on this page, with the date of revision. Changes will not apply to returns already in progress.
Last Updated: November 6, 2024
By making a purchase on AlbertoCantu.us, you agree to this Return and Refund Policy. For more information on how we handle your data, please refer to our Privacy Policy and Terms and Conditions.
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